Return any item up to 30 days after receiving your purchase*
Looking for an unprecedented promise from a guitar company? Well, we’ll give it to you. We promise, as a company built of your peers, that if you’re not incredibly stoked on your new ASG, we’ll take it back and give you a FULL REFUND; no questions asked! We believe that any company selling something online as valuable and important as a limited edition guitar should do the same. We know you’re thinking, ‘What if it’s not all I expected.” In response to that thought we are telling you that it will be "Far More Than You Expected," by giving you a Money-Back Guarantee Promise. All you have to do is send the guitar back in 30 days, and we’ll get your money back to you immediately.
To process a refund/return, email us at help[@]myplaydirect[dot]com. No hassles
The Fine Print in Not So Fine Print
Refunds are for product value only, excluding design and shipping and handling charges. If you received free shipping on your order, the uncharged shipping cost will be deducted from any refund. For additional information on returns, see the paperwork shipped with your package.
*Guitars priced at $1,999 or more must be returned within 10 days from the day you received the guitar. Custom guitars are non-refundable.
International Shipments. Our return policies also apply to international shipments. For more details, please see any additional policies and information shipped with your package.
Handling Charges Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees, and accessories or your return may be subject to a return handling charge.
Once you've received a return authorization number from our contact center, return gear to:
Artist Series Guitar, Inc. (your return authorization number) 509 W. Commonwealth Ave, Fullerton, CA 92832